Live Remote Assistance - Log in

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.


LHCC Corporate Privacy Statement

Lanier Healthcare Canada (LHCC) provides information management services to clients in industries which include compliance with national, provincial and territorial privacy legislation across Canada.

In providing these services, Lanier Healthcare Canada recognizes its obligation as an agent of the client, to take all reasonable steps to protect the privacy and security of any personal information accessed or used by any LHCC employee, sub-contractor or third party agent.

Privacy and security obligations will be identified and articulated as part of each Service Level Agreement and/or Data Sharing Agreement as required by each client.

As part of this obligation to its clients, and in compliance with national, provincial and territorial legislation, LHCC has adopted and included the "Principles of Best Practice" as developed by the Canadian Standards Association (CSA) as follows:

  1. Accountability
  2. Identifying Purposes
  3. Consent
  4. Limiting Collection
  5. Limiting Use, Disclosure and Retention
  6. Accuracy
  7. Safeguards
  8. Openness
  9. Individual Access
  10. Challenging Compliance

These are based upon international guidelines, form the basis of most privacy legislation in Canada and include the Federal 'Personal Information Protection & Electronics Document Act' (PIPEDA). In the absence of any specific national, provincial or territorial legislative requirements, the Federal legislation will be followed.